01Our 14-day money-back guarantee
Use the product. If you decide it isn't worth what you paid, email us within 14 days of your purchase and we'll refund you in full. No forms, no questions, no need to explain.
02How to ask for a refund
- Email info@noymon.com from the address you used at checkout, or tell us that address.
- Include your order number (it's in your order confirmation email).
- That's it. We'll confirm by email, usually within two business days.
03When you'll get your money
Refunds go back to the original payment method through our payment provider (Shopify Payments, powered by Stripe). Once we approve it, your bank or card provider usually shows the refund within 5 to 10 business days. We refund the full amount you paid, including VAT.
04After a refund
Your licence to use the product ends when we refund you. Please delete the files and any copies, including any templates you duplicated.
05Faulty, missing or wrong files
If a file doesn't open, a download link doesn't work, or something is missing, email us. We'll send you a working version straight away. If we can't fix it, we'll refund you in full, whenever you report it.
06Duplicate purchases
Bought the same product twice by mistake? Email us and we'll refund the extra order.
07Your legal rights
Our products are digital content supplied immediately after purchase. Under EU consumer law, the standard 14-day right of withdrawal can end once delivery of digital content has started with your agreement. Our guarantee goes further: you can still get a full refund within 14 days, whether or not you've downloaded the files. This guarantee is in addition to, and does not limit, your statutory rights.
08Chargebacks
If something isn't right, please email us before contacting your bank. We'll sort it out faster, and a refund from us reaches you sooner than a dispute.
One inbox for everything.